Chairlines Purchase and Return Policy
Policies are different for in store vs. online orders. Please review the information below prior to purchase.
In Store Purchase Policy
OFFICE SEATING PURCHASE
Customers have 2 working days from the date of purchase to receive a FULL refund on all stocking office chairs and industrial seating when in perfect sellable condition. 1 week to exchange for another product of greater or equal value. For alternative seating (saddle stools and kneeling chairs) customers have 1 week for a full refund or exchange when in perfect sellable condition.
MICE AND KEYBOARDS PURCHASE
Customers have one week to receive a full refund of stocked items only (for custom order mice/keyboards see Custom Ordered Product below). All product packaging must be in sellable condition. Please note for mice and keyboards customers will need to contact the manufacturer for any warranty issues.
All accessories are final sale. For hygienic reasons no refunds or exchanges on Obusforme products or other support cushion products. These items are final sale.
KEYBOARD TRAYS & MONITOR ARMS PURCHASE
All keyboard trays and monitor arms that have been opened or installed are final sale. Please make sure the product is compatible with your workstation before purchasing. If you are unsure about compatibility contact us. We would be happy to help.
All installed product is final sale. No refunds or returns on custom furniture.
NON-STOCKING OR CUSTOM ORDERED PRODUCT
A 50% non-refundable deposit is required on any custom order chair, furniture or other product. All custom ordered product is final sale, no exceptions. Manufacturer lead times vary, and estimated product arrival time is not guaranteed. All non-stocking products are final sale.
Any returned items must be in perfect sellable condition with all packaging and original receipt. Returns are only accepted within the above terms unless otherwise stated on your receipt. Customers must bring the items back to Chairlines showroom, pick up of returns is not available.
Beyond all noted expectations, all sales are final.
All online purchases are final sale. All shipping costs are the responsibility of the customer and are non-refundable. As per this return policy, no returns or refunds will be issued.
If your product is defective, please contact us for assistance. For warranty support after purchase please see our Warranty page. If your product arrives damaged contact us within 7 days of receiving the product. We will assist in providing you a replacement or refund if a replacement is not available. Please wait for assistance before sending your product back to us.
Chairlines is not responsible for lost or stolen packages that are confirmed to be delivered to the address provided during check out. If your package has not yet been delivered, Chairlines will confirm delivery to the address provided, date of delivery, and shipping carrier / tracking information for the customer to investigate.