e-Commerce Return Policy

Our staff are available during office hours by phone, chat, and email if you need assistance with choosing the correct product before ordering. We also have two showrooms (Vancouver and Langley) where you can try the products and receive training and advise before placing your order online.

We are happy to provide additional training and problem solving as usually this is the issue if you feel that the chair isn’t working for you as you expected. After this, if for any reason you are still not fully satisfied and would like to return it, see conditions below.

Conditions for Return:

  1. Chairs can be returned within 7 business days of delivery in a perfect resellable condition with its packaging and documentation.
  2. There will be a 25% re-stocking fee applied once the chair is out of the original packaging.
  3. Any shipping charges incurred for return will not be paid or refunded by Chairlines.
  4. This policy excludes all custom furniture, ergonomic accessories, desks, tables, Ergotron products, volume purchases. Please contact us to find out more information. 
  5. Returned products that are not in a resellable condition, missing their original packaging or are returned damaged from use, will be refused.

Return Process:

  1. Call us at 604-736-7623 during our business hours (Monday to Friday between 9:30 am – 6:00 pm) or email us at sales@chairlines.com
  2. We will determine the best way for you to return the product to our Vancouver location.
  3. Return the item in its original packaging (including all information, instruction and assembly sheets, parts, tools, etc.).
  4. Note that you will be 100% responsible for properly packaging the returned product to protect it from damages during transportation.
  5. Once we have received, inspected, and approved the product, we will send you an email confirming the refund. We will deduct a 25% restocking fee.
  6. Your refund will be credited using the same payment method as the original purchase. Depending on your financial institution, it may take an additional 2-10 business days for the credit to be posted to your account.