Working with Chairlines
What can I expect when visiting the showroom?
As a member of our OT community you have an open invitation to visit our showroom, anytime. Come alone, with colleagues, or even with clients to receive one-on-one support and test out our selection of ergonomic products on display.
We encourage you to use our showroom as an education tool. It's the perfect place to learn about the latest ergonomic workplace solutions and try products first hand.Â
Need product expert guidance? Our trained product specialists are here to help. Whether you want a 1-on-1 appointment, a quick consult, or just some info over phone or email, we’ve got you covered.
Our showroom experience with your clients in mind. Bring your clients to find the perfect fit for their needs. We can assist with customized chair fittings, detailed product demonstrations, or hands-on training as requested.
Can clients test products before ordering?
Yes. We have two showrooms, in Vancouver and Langley, where clients and OTs can try out products before making a decision.
Do you offer trial programs for seating accessories?
Yes. We have a 1-week trial program for seat cushions and back supports. Many OTs are not aware of this option, but once they know about it, they find it invaluable in helping clients determine what works best. It has helped finalize more sales of cushions.
How does billing work for claim orders?
For most funders, including WorkSafeBC and ICBC, Chairlines takes care of direct billing. OTs and clients do not need to manage follow-ups.
What if the client has a specific budget or unknown budget?
We can work within a defined budget, or prepare multiple quote options at different price points to help with funding applications or internal approvals.
Can you accommodate tight lead times?
Yes. We have warehouses in both Vancouver and Langley that stock popular chairs, height-adjustable tables, monitor arms, and accessories. When timelines are tight, we do our best to find in-stock or quick-ship solutions that still meet the client's needs.
What kind of post-purchase support does Chairlines offer?
Delivery: We offer delivery and installation services, ensuring clients receive full support from selection to setup.
Training: We provide one-on-one assistance and follow-up support in person, over the phone, or through FaceTime, YouTube links, or even personalized YouTube videos to help clients adjust and use their equipment properly.
Warranty: Chairlines handles warranty claims directly on behalf of the client. There’s no need to contact the manufacturer. Clients can also refer to our website’s warranty section for product-specific coverage details.
What happens if there’s a warranty issue?
Chairlines handles warranty claims directly on behalf of the client. There’s no need to contact the manufacturer. Clients can also refer to our website’s warranty section for product-specific coverage details or to start a claim.
Product Questions
Do you only offer chairs?
Of course not! We offer more than just chairs. We provide a wide range of ergonomic solutions including fixed-height desks, height-adjustable desks, monitor arms, document holders, and more.
Can you source different ergonomic accessories? (keyboards, mice, monitors)
Yes. Even if an item is not listed on our website, we can source essentials like budget-friendly keyboards, mice, and monitors to create a complete, one-stop solution.
Can you help with non-standard setups or small spaces?
Yes, our knowledgeable team can help brainstorm custom setups to accommodate unique needs, such as small or irregular workstations.
Do you offer chairs designed for petite or larger individuals, including higher weight capacities?
Yes. We offer chairs with weight capacities of up to 500 lbs. Brands like ergoCentric provide customizable seating options including a wide range of seat sizes, back heights, and support features. Global also offers multiple back and seat sizes to suit a variety of users.
Can the armrests be removed from a chair?
Yes. We have chair models that offer removable armrests, or can be ordered without arms altogether, depending on the client’s preference.
Do I need to check monitor arm compatibility?
Yes. Monitor arms need to be compatible with both the monitor and the desk. By providing the monitor’s make and model, along with photos of the current desk setup, we can usually confirm compatibility. If there is any uncertainty, we also offer on-site assessments.
Can I mount a keyboard tray on a height-adjustable table?
Most height-adjustable tables have a crossbar that can interfere with the keyboard tray’s track. We offer keyboard trays with short or no tracks, as well as spacer kits that allow the track to mount across the crossbar safely.
How can I find the best product for my client's needs?
Our knowledgeable and experienced team brings tremendous expertise in providing the right product for your client's distinct needs. Just email sales@chairlines.com or give us a call and we'll be happy to discuss.